Tag Archives: Emotional Intelligence

19 (yes 19!) reasons to work with an Executive Coach

As a professional Executive Coach and Mentor, probably the one question I am asked most often is, “What would executive coaching do for me and my business?”.

Well, to help answer that question, here’s a simple list of just some of the ways executive coaching can make a difference to you, your career, and your business:

  1. Completely bespoke solutions: a professional Executive Coach will work with you to develop solutions that are as unique as you are, ensuring they completely ‘connect’ with you and so deliver the results you seek
  2. Clarity: an Executive Coach will help you find far greater clarity in the areas you work on together
  3. Focus: your Executive Coach is fully equipped with the tools and experience to improve your focus in the areas you choose, significantly improving your performance
  4. Ownership and responsibility: working with you to develop a thoroughly defined ‘picture’ of the scope of your ownership and responsibilities, and how you interact with them
  5. Direction: by bringing together many of the elements listed here, your Coach will help you develop a clearer direction that ‘fits’ with you in the best way possible
  6. Self-awareness and awareness of others: your coaching sessions will significantly enhance your self-awareness, and your awareness of others, improving your understanding of how you, and especially your emotional states, influence your behaviour, and how you observe, interpret, and respond to those same states in others
  7. Confidence: your Coach works with you to improve your confidence by bringing together all the elements listed here
  8. Purpose: your Coach will help you understand what your purpose is – what you are here to do (or be)
  9. Improving your leadership: your leadership is a constantly moving, developing skill set which your Coach will help you understand and build on in the best way for you
  10. Improving your decision-making: every great leader is a great decision-maker too, and utilising coaching to establish and understand the decisions you make, will deliver decisions of much greater quality
  11. Empowering your beliefs: our beliefs can drive us forward, but also hold us back too. You Executive Coach will help you understand your beliefs, how they influence your life and work, and what you can do to work ‘with’ them rather than being held back by them
  12. Results: your Executive Coach will facilitate you achieving genuine, worthwhile results!
  13. Reflection and learning: your coaching sessions will allow you a dedicated, completely confidential space to reflect and learn
  14. Motivation and action: when you have greater confidence in your direction and understanding, you feel more motivated to take the actions required to move you forward. Coaching clearly facilitates this
  15. Values: eliciting your core values (the fundamental, life-long ‘building blocks’ that make you the person you are) could well be one of the most valuable exercises you undertake with an Executive Coach
  16. Vision: one of the key elements a professional Executive Coach can do for you, is to help you develop and fine-tune your vision
  17. Emotional support, and truth/honesty: your Coach will help you take a long, ‘hard’ look at yourself, but in a place where such ‘deep’ exploration can be undertaking in a thoroughly supportive ‘space’
  18. A confidential ‘sounding board’: the very best leaders and executives all need someone who they can confidentially share anything with, collaborate on sharing their knowledge and experience, and who is outside of their family and social circles
  19. Confidential and dedicated support: for improving your knowledge, skills, experience, abilities, and understanding

Remember, a professionally qualified and experienced Executive Coach possesses an extensive range of tools, experiences, and abilities that are all specifically focused on working closely with you in delivering the unique solutions that move you forward with clarity, focus, direction and motivation.

N.B.: one recommendation I would always make is for you to always, always, always choose an Executive Coach who is genuinely professionally qualified. Take a look at my blog article ‘Choosing the best business coach for you’, which contains tips for choosing a great coach.

To find out more about how I work with business executives, leaders and owners to maximise their potential and success, and the benefits of professional executive coaching and mentoring, particularly in developing leadership, strategy and growing a business, please contact me:

t: 01242-672440

e: click here

© Adrian Malpass 2017. All rights reserved.

What is the best communication style for you and your business? Easy! The simplest!

How often do you read something only to find yourself trying to work out what the author is trying to explain?

Have you fund some writers write in such a complicated style that you struggle to understand what they mean?

Or, potentially worst of all, you lose interest and stop reading any further?

Yet, the ability to communicate effectively is arguably one of the most important skills to have…in all walks of life!

First of all, let me emphasise that I am no ‘writer’ by any stretch of the imagination! In fact, far from it! Given the choice, I much prefer working with numbers than words.

But, I do have to do a lot of reading in my work: articles on the latest developments in leadership, executive coaching, business psychology, and emotional intelligence for example, plus a wide range of, often lengthy, client documents.

So, I get a fairly good opportunity to experience many different writing styles, and have learned that effective, engaging communication is all too rare.

All too often, I end up reflecting on what I have been reading, and realising how I struggled to understand its content, or how I lost interest in it, or how the information was presented in just too complicated a way.

The end result? The writer doesn’t get their ‘message’ across, and the ‘reader’ doesn’t retain any information (or, frequently, doesn’t even read far enough through the document to reach the information).

The solution?

I firmly believe in keeping things simple, so simple it is. Simple works!

Probably the easiest way I can explain this is by using my very simple ‘formula’ (which I have mentioned before in blog articles). When it comes to communication:

simple + clear = effective

It works! Trust me!

Keep your communication simple, and keep it very clear, and it will be effective.

Even better news is that you can apply this simple ‘formula’ to almost any aspect of your work or personal lives where communication is needed.

A few examples:

  • leadership
  • management
  • job applications
  • writing to those ‘long lost’ relatives
  • etc

But, this simple approach is nothing new.

Back in 1986, professional excellence expert and professional coaching originator Timothy Gallwey developed this:

The performance of any ‘system’ (examples include: communications, or a machine, or a business, or even a human) is equal to its potential (which is always 100%) less the influence of the things that interfere with (and therefore reduce) that potential.

So, there you are!

If you really want your communication to work, keep it simple, keep it clear, and it will be effective.

To find out more about how I work with business executives, leaders and owners to maximise their potential and success, and the benefits of professional executive coaching and mentoring, particularly in developing leadership, strategy and growing a business, please contact me:

t: 01242-672440

e: click here

© Adrian Malpass 2017. All rights reserved.

The essential 21st century leadership tool: emotional intelligence (part 1)

This is the first article (of 3) looking at the contribution emotional intelligence (‘Ei’) makes to leadership.

No doubt, you will have heard the term ’emotional intelligence’?

What do you think it means? Here are some common responses:

  • does what it says on the tin?
  • trendy psycho-babble that will disappear as soon as the next trend comes along?
  • new neuroscience that is yet to be proven?
  • or something else?

Firstly, let’s look at a very common misunderstanding about Ei: that is it ‘new’.

Of course, humans have always had ’emotional intelligence’, but did you know that the roots of our current understanding of it and when it  was specifically identified date back to the work of Thorndike circa 1920?

That’s right! Our knowledge of emotional intelligence is almost 100 years old! Certainly not new!

The term ’emotional intelligence’ was certainly being regularly used in American academia in the 1960s, and it reached the world of popular science in the early 1980s. Since then, research and our understanding has continued apace, not least as shown by the plethora of books on the subject (not all of them good, I hasten to add!).

So, it’s probably been around longer than you thought, and our understanding of Ei has now reached the point where we can accurately measure it, we understand how to change it, and we know how to develop it in making those changes.

The really ‘good’ news is that Ei is something you can continuously develop.

But what is Ei?

Whilst it has many measurable component parts, here’s a summarised description:

“Emotional intelligence is the awareness and understanding of the relationship between our attitudes (thoughts), or feelings, and our behaviour, how they influence each other, and the impact they have on our relationships with ourselves and with others.”

To think of Ei in graphical form, see the image at the top of this post – trying to keep the three elements (thoughts, feelings, behaviour) balanced is where we should aim to be.

But, how does Ei apply to leadership in simple terms?

As this is the first article in this series, I’m going to briefly look at the ‘cornerstone’ of Ei: attitudes. Attitudes are the core ‘building blocks’ from which our Ei is ‘built’, supported and developed.

For a leader to be successful, from an emotionally intelligent standpoint, they need to have their attitudes in balance.

By this, I mean how well they understand and develop the regard they have for themselves (how they truly and accurately accept themselves ‘warts and all’), and how they keep it in balance with how ell they understand and develop the regard they have for others (how they truly and accurately accept others ‘warts and all’ without judging them or ‘colouring’ they opinions of them).

As you can see, this is an essential part of leadership as any leader needs to be able to understand themselves and in doing so develop an understanding of the other people they work with and are being asked to lead.

For more information, please try this further reading – my earlier blog  articles:

“So, just what is emotional intelligence? (part 1)”

“So, just what is emotional intelligence? (part 2)”

“Emotional intelligence Trump style: how much Ei does The Donald have?”

(based on the Ei Model developed by JCA Global Limited, and the book “Emotional Intelligence @Work” by Jolyon Maddocks)

To find out more about measuring and profiling Emotional Intelligence, particularly in developing leaders and managers, and in assessing your teams and recruitment needs, please contact me:

t: 01242-672440

e: click here

© Adrian Malpass 2017. All rights reserved.

 

Emotional Intelligence Trump style: how much Ei does The Donald have?

Now, there’s a question!

For the purposes of this article, and to keep it reasonably short, I will just look at three high-level ‘balance’ scales:

  • Scale 1: the ‘Attitudes’ scale, which looks at the balance between one’s self regard (the degree with which you accept and value yourself “warts and all”), and one’s regard for others (the degree with which you accept and value others as people (“warts and all”), distinct from liking or approving of what they may do)
  • Scale 2: the ‘Feelings’ scale, which looks at the balance between one’s self awareness (the degree with which you are in touch with your physiology, feelings and intuitions), and one’s awareness of others (the degree with which you are in touch with the feelings of others), and
  • Scale 3: the ‘Behaviour’ scale, which looks at the balance between one’s self management (how you manage your thoughts and feelings with your own behaviour in your relationship with yourself), and one’s relationship management (how you manage your thoughts and feelings with your own behaviour in your relationships with others)

Obviously, any interpretation of Mr Trump’s Ei can only be based on what we learn from the diversity of media outputs. So, taking these scales in order, here is my interpretation with regard to The Donald…

Scale 1: the balance between self regard and regard for others

High self regard

Relatively lower regard for others (in some cases significantly so)

Overall then, he puts himself first, ahead of others, thinks more highly of himself than he does of some others (at least).

This may manifest itself in potentially forceful/dominant behaviour, or a desire to be so, with some issues around delivering genuine equality.

However, this could also indicate someone who likes to be (or at least be seen to be) the ‘leader’.

Scale 2: the balance between self awareness and awareness for others

I suspect that he would score highly on both self awareness and awareness of others, but this is less easy to identify as it seems masked by a desire to appear ‘strong’ and ‘forceful’, or even, dare I say, ‘presidential’?

Scale 3: the balance between self management and relationship management

Certainly, Mr Trump shows signs of high emotional resilience, how much he believes he is in charge of and takes responsibility for his life, how well he connects with people (how could he build such a vast business empire if he didn’t?), and how focused he is on achieving his goals.

I am far from convinced, however, that he demonstrates particularly high levels of flexibility towards changing situations (rather, he becomes more forceful in order to take him closer to his aims), or that he is particularly authentic at times

In terms of how he manages his relationships with others, from an Ei perspective, it seems he may deal with conflicts in a rather ‘robust’ manner (see scale 1 above), that he’s used to being interdependent when working with others…to a point, that the way he expresses and controls his emotions is rather good (and rather appropriate given the pugilistic nature of this year’s election campaign).

But does he have a balanced outlook, based on a balance between realistic optimism and pessimism? Perhaps, but it seems he is used to (or has at least learned the behaviour for) getting his own way, and therefore he may have high levels of optimism – perhaps a believer in ‘you make your own luck’?

It also seems that he trusts others…again, to a point, taking on the responsibility for the final and most valuable decisions himself.

 

To find out more about measuring and profiling Emotional Intelligence, particularly in developing leaders and managers, and in assessing your teams and recruitment needs, please contact me:

t: 01242-672440

e: click here

© Adrian Malpass 2016. All rights reserved.

Recruiting a leader? Look at their emotional intelligence!

What goes through your mind when you hear the term ’emotional intelligence’?

Unfortunately, it has become a rather ‘trendy’ term, and there is a vast amount of poor quality information about it.

In a previous article in this newsletter, I explained what Ei is and some of its benefits.

The good news is it can also be used constructively in the recruitment process, especially for roles where there is leadership responsibility..

Importantly, in tests those with lower Ei but good IQ and experience ‘failed’ to succeed in the leadership roles they had been selected for as much as 25% of the time. However, those with higher Ei and high IQ or very relevant experience only ‘failed’ 3% to 4% of the time – some 80%+ less than without Ei assessment. Interestingly, this data has been repeated in many countries almost identically.

That’s quite a difference isn’t it?

Yet, Ei is something we all have and something that we can all develop almost endlessly.

But what makes Ei such differentiator in this scenario?

Well, the key is quite simple – experience and IQ give an indication of how an applicant can apply themselves in certain situations, but neither give a detailed, measurable assessment of their ‘human’ side.

Of all of the great leaders you have met, what was the main quality that made them memorable? Was it what they were doing, or was it more about them as another member of the human species?

Chances are, it was mostly about the latter, and this is where Ei measurements can helptoidentify how they will be as leaders. – by assessing balance between how they think, what they feel, and how they influence their behaviour.

Obviously, Ei is not a ‘cure all’, but as the data above shows, it can make a significant difference to the success of your recruitment.

(Source: Claudio Fernández-Aráoz, author of ‘Great People Decisions’ (publ: Wiley, 2007))

(based on the Ei Model developed by JCA Global Limited, and the book “Emotional Intelligence @Work” by Jolyon Maddocks)

To find out more about Ei, Ei profiling, or developing any aspect of Ei and its uses in executive coaching and mentoring, please get in touch – I’m here to help.

t: 01242-672440

e: click here

© Adrian Malpass 2013-17. All rights reserved.